We want you to be absolutely comfortable ordering from us. If you are not happy with anything you order, just tell us and we’ll send your money back. If it’s a printed book, we ask that you mail it back to us, and it must be in re-saleable condition (so don’t mark it up, bend it, etc. until you know you want to keep it). If it’s a subscription to THE PAPER SOURCE JOURNAL, you’ll get a pro-rated refund for the balance of your subscription if we have sent you more than your first issue.
Basic Confidentiality Policy
It is our policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is encrypted stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to your request, or to send you information you have asked us to send you).
We Never Keep Your Credit Card Information
Your credit card information is encrypted by the highest security technology available. It is permanently deleted immediately after your order is processed. We do not keep credit card information. That is why, when you place another order, we ask for your credit card information again. We do not store that information.
We May Occasionally Send You E-Mails, But Will Not If You Do Not Want Them
If at any time you change your mind and would like to remove your name from our mailing list, use the “unsubscribe” link in the e-mail you received, or tell us to unsubscribe you by using the “Contact” tab at the top of the website.
No Release of Information to Third Parties
Personal information will not be released to third parties except to further the purpose for which you provide the information (such as sending your name and address to a publisher so they can ship you a product) or if release is required by law. There are no other circumstances under which we will provide or sell personal information to third parties. We do not rent, sell, give away, loan or make available in any way your e-mail address or any other personal information about you.
No Computer Tracking of Identifiable Information
Our system does not track, collect or distribute personal information about its visitors. You may use a credit card for products you order or download from our sites. We have established the most secure ordering process available on the Internet.